Website Terms of Use

Terms and Conditions


Neovox Pty Ltd endorses and conforms to the Australian Guidelines for Electronic Commerce released by the Australian Treasury in March 2006.

These Terms and Conditions are applicable every time you access our website and/or order goods from us.


1.0 Order Acknowledgement, Acceptance, Payment and Delivery

1.1 All orders for products placed by you either online or by other means are subject to acceptance by us, and we may, at our discretion, accept orders, reject orders, or advise a buyer of our inability to process an order for any reason. We may send a buyer an acknowledgement of receipt of an order by email or another medium (including telephone, fax or in person) as we see fit. Acknowledgement by email of receipt of your order is usually automatically generated and does not constitute an acceptance of the order. You should ensure that the information you submit to us in your order is accurate and complete to the best of your ability. Fulfilment of your order is dependent and conditional upon stock availability, payment, and possibly other areas including, but not limited to, an address or credit card check as per: 5.3.

1.2 While we intend to keep our website up to date and error-free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you before accepting your order with the correct details. You may cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled and will correspond this fact to you by email to the email address that you provided to us at the time of your order.

1.3 This website services customer deliveries in Australia and internationally. Prices shown on this website are in Australian dollars.

1.4 Accepted payment methods are PayPal, Visa, Mastercard and American Express. We reserve the right to decline credit card payments (and/or request an alternative payment method) at our discretion.  If your issuer declines the card payment due to a lack of funds available, we cannot hold goods against your order if there are other customers for the same goods who have available funds.


2.0 Delivery

2.1 While we make every effort to deliver goods in the timeframe we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timeframe, as we rely on third parties to facilitate our customer deliveries for us. We cannot accept liability for out-of-pocket expenses or other costs incurred due to failed or delayed deliveries.

2.2 All delivery time frames are subject to stock availability.

2.3 Our system automatically sends a "Shipped Order" email to your nominated email address when we ship your order.

2.4 Where an incorrect address has been given to us at the time of order, or our courier partners are unable to deliver due to the unavailability of anyone to sign for the delivery (they will leave an advice card in this case), or if you ask for the item to be redirected after we dispatch it, we may need to charge for any extra delivery costs incurred to us by our Courier partners.

2.5 Our delivery responsibility is deemed to be fulfilled when we dispatch an order to the designated address, as provided by our buyer. We cannot be held responsible/liable for items that go missing in transit or are damaged in any way. However, we will do our best to support customers in this regard to ensure a happy outcome to the best of our ability, at our discretion always.

2.6 Our Courier partners are Fastway Couriers and  StarTrack Couriers and will require a signature on arrival, so we cannot facilitate deliveries to PO Boxes. Deliveries outside of Australia are delivered by Australia Post, using either Registered Post or Pack & Track international service. Items travelling by Australia Post can be sent to a PO Box.


3.0 Warranty Policy

3.1 Standard Warranty: 12 Month Warranty which covers manufacturer defects

3.2 Standard Warranty Exclusions:  Damages caused by accidents or mishandling of the product


4.0 GST and Local Authority Driven Fees & Charges

Please note that Neovox Pty Ltd cannot artificially understate the value of an order and will not refund delivery costs in either direction should goods need to be returned due to customers' refusal to pay local charges by their local authorities. Please understand your potential local charges before you place your order with us. By placing your order with us, you accept these terms.


5.0 Privacy

5.1 This information provided to us by our customers is used by us for the sole purpose of processing an order. We only ask for what is needed for us to facilitate an order to its completion. Customer information is not and will never be disclosed to third parties. Customer data is not shared or sold in any way.

5.2 All information is collected lawfully and in accordance with the Australian Federal Privacy Act 1998 and the Privacy Amendment (Private Sector) Act 2000.

5.3 At our discretion, we may ask for additional information from buyers at the point of order processing. By ordering with our company, you acknowledge that we do not condone fraud and note that we will go out of our way to protect legitimate buyers and our company from fraud. As a result, we may need to conduct a Proof of Address and or credit card check on a buyer to check the legitimacy of their details in a case-by-case scenario. This is our right as a supplier, and we thank you for your understanding.

5.4 If you have provided us with your email address details to receive our e-newsletter, we will send this to you when we have promotional and news-based offers. Your details provided here will only be used to join you to receive our eNewsletters so that we can keep you up to date with new product releases and specials. We will not sell or share your data. All emails will be sent to you as per your initial opt-in. If you wish to opt-out of our e-marketing distribution channel, please email us with the text “Opt-out” in the subject line to Opting out


6.0 Security

6.1 On order processing pages, we use a 2048-bit certificate which provides maximum security for your transaction.

6.3 We will take all reasonable and legally-required precautions to keep the details of your order and payment secure, but unless we are negligent, we cannot be held liable for any losses caused by unauthorized access to the information provided.


7.0 Pricing, Product Description and Availability

7.1 While we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change the price for ordered goods as we see fit. Suppose a price for an ordered item is corrected due to exceptional or uncontrollable circumstances. In that case, customers will be informed of the change before payment is processed and offered the opportunity to cancel/amend their order to their preference. We may offer price reductions for promotional items from time to time at our discretion. Credits will not be offered for items ordered before a promotional price has been launched unless we deem this so.

7.2 Because of the dynamic nature of technology and markets (e.g. exchange rate variations and other variables beyond our control), prices, product versions, details and availability are subject to change continually without prior notice. Prices can change daily; if a price at the time of ordering is higher than a previously-shown price, then the price at the time of ordering is the one that applies.

7.3 If an order is placed for an item with an erroneous price, and the erroneous price is less than the item's cost price, we reserve the right to offer the opportunity for the customer to receive the best-possible discount or cancel the order.

7.4 Stock availability on our website and order confirmations is generated by our system, taking into account current stock levels, customer backorders, products already in transit from suppliers and information provided by suppliers for pending deliveries. Although as accurate as possible and generally reliable, they are estimates only which can be affected by many factors, especially unforeseen manufacturing delays or product discontinuations. Neovox Pty Ltd offers these estimates in good faith. Still, we cannot be held responsible should estimates actual times vary or if a product is discontinued or superseded by a manufacturer. Suppose a buyer purchases an item that falls out of stock for whatever reason. In that case, we will offer a solution in their best interests, including a stock swap, or order cancellation, if the buyer does not want to wait for stock replenishment of the exact item ordered.

7.5 Descriptions and specifications of products shown on our website are taken directly from information supplied by manufacturers. Products are supplied as named and described. Where a product description is accompanied by an illustration of the packaging or product itself, that illustration is for illustrative purposes only. It may not look identical to the product to be supplied.


8.0 Liability

8.1 We shall not be liable to you or any related party, whether in contract, tort (including negligence) or otherwise, for any business or personal loss, including loss of profits (whether direct or indirect), data, revenue, goodwill, convenience, equipment/device/machinery/vehicle functionality, travel arrangements, third party claims or for any other incidental or consequential loss, that you may suffer as a result of the purchase, use or ordering of, goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.

8.2 You will not export goods from us in contravention of Australian export controls.


9.0 Business and Government Customers

9.1 If you have a credit account with us, payment is due 30 days after the date of our invoice, and we may charge interest for late payment calculated daily at 4% above the National Australia Bank base rate both before and after judgment. Collection costs, if incurred, are also chargeable.

9.2 Credit accounts to businesses are not offered by us as a matter of course and are subject to application. Government customers can place official purchase orders on a credit account basis; purchase orders are subject to verification.

9.3 Invoices to credit customers are payable to Neovox Pty Ltd.


10.0 Installation of equipment

10.1 Installation of equipment, including car kits, must be carried out by a suitably qualified professional technician. Neovox Pty Ltd cannot be held responsible for any costs associated with the installation or subsequent removal of equipment or damage caused during installation.


11.0 General

11.1 We reserve the right to decline any order for any reason.

11.2 The laws of Australia govern these terms, and any disputes will be decided only by the courts of Australia.

11.3 If any provision of these terms and conditions is found invalid or unenforceable by a court, the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

11.4 We may assign or transfer any of our rights or subcontract any of our obligations under these terms and conditions to any third party.

11.5 You may not assign or transfer your rights or subcontract any of your obligations under these terms and conditions except with our permission in writing.

11.6 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.

11.7 We shall solely own all intellectual property rights (including the use of trademarks). You are permitted only to use material on this website as expressly authorised by us or our licensors.

11.8 Any unauthorised use of material on this site is strictly prohibited.

11.9 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements (updated November 2013).

11.10 We reserve the right to change these terms and conditions from time to time, and any such changes will be communicated on our website.


12.0 E&OE

12.1 Errors and omissions must be excepted.


13.0 No Effect on Statutory Rights

13.1 The above policies are part of our commitment to high-quality service. They do not affect your statutory rights as a consumer.