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Returns Procedure

Refund Policy 

You may return a product purchased from HoldMyPhone for a full refund (less the original shipping costs) if returned within 30 days of purchase. In some cases a restocking fee may be applied to the returned products. To request a refund, please fill out the form below to obtain an RMA number. To receive a refund, all parts must meet our requirements as explained in our terms & conditions below.


Exchange Policy

We do not offer merchandise exchanges. To get the items you want as quickly as possible, please use below form to get an RMA number to return your current parts for a refund. If these parts meet the return requirements, a refund will be issued once the part is received by HoldMyPhone. A new order will need to be placed for the part/s required.


Requirements

You MUST obtain a RMA Number (Return Merchandise Authorisation Number) by filling out the below form:

Your Details

Order & Product Details

* Required Fields

Terms & Conditions

No products shipped hereunder may be returned without HoldMyPhone’s prior approval. In order to return a product, buyer must obtain a RMA # (Return Merchandise Authorization Number) using form above. All returns must be made within thirty (30) days of the invoice date and include proof of purchase. The product must be in undamaged and unused condition, meaning: NO screw can be screwed into any product, not even into the pre-drilled holes, NO holes punched through a product, NO scratches or screw marks, and NO Velcro tape etc. We reserve the right to withhold a refund if we deem the product as damaged/used. In some cases a restocking fee may be applied. A copy of your original order or invoice must accompany the return. ALL COMPONENTS PERTAINING TO THE ORIGINAL PART MUST BE RETURNED.


Missing Item Fee

If any components of the returned item are missing when we receive it, a missing item fee will be charged (this includes screws, tilt swivel parts, additional mounting pieces, etc.) If requesting a refund, this will be removed from the refund amount.


Packing and Sending Your Return

Please follow these 5 easy steps when returning a product:

 

  1. Pack the items and all components in a secure box.
  2. Write your RMA# on the outside of the box.
  3. Include a copy of one of the following: original order or invoice.
  4. Select a shipping carrier that can provide you with a tracking number and note the date you shipped the package. You are responsible for the return until it has been received at our facilities. The tracking number and proof of delivery is vital for you if we have not received the returned package.
  5. Send the package to:

    1. RETURNS
      RMA # _________
      HOLDMYPHONE
      PO BOX 1324
      NEUTRAL BAY NSW 2089
      AUSTRALIA

 

Your return will be processed within 7 to 10 business days from receipt of the return.You will be notified via email when the return has been processed and either the replacement has been shipped or the refund has been processed.